Shipping & Returns

Last updated: October 15, 2026

Shipping Information

We ship to most regions worldwide. Available destinations and shipping options may vary depending on the product and delivery address. If you are unable to place an order from your location, please contact us at store@magnifissance.com.

Shipping rates are calculated at checkout based on the items in your order and your delivery destination. Available shipping options and estimated delivery times will be shown before you complete your purchase.

Shipping Methods and Tracking

Orders shipped from our Canadian warehouse are sent via Canada Post. Orders shipped from our U.S. warehouse are sent via USPS. Other shipping options may be available at checkout, depending on your destination.

Once your order has shipped, we will email you a tracking number and tracking link. You may also be able to view tracking information in the order section of your account.

Delivery times are estimates. Delays may occur due to carriers, customs processing, weather, or other circumstances outside our reasonable control.

Production Time for Made-to-Order Clothing

Our made-to-order clothing is produced after an order is placed. Please allow approximately 4–9 weeks for production before shipment. This production time does not include shipping time. We will send tracking information when your item ships.

Customs Duties and Taxes

Orders shipped across an international border may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the customer’s responsibility unless they are collected at checkout.

If you refuse delivery because of customs duties or taxes, the shipment may be returned to us. Any refund will be handled in accordance with applicable law and may be reduced by shipping or other costs where permitted.

Returns and Refunds

Return eligibility depends on the type of product. Please read the applicable section below before placing an order. Product-specific terms shown on the product page also apply.

Because our clothing and M-Comb products are handmade, slight variations in measurements and appearance are natural and are not considered defects.

Please email store@magnifissance.com before sending an item back. Include your order number, the product name, and the reason for your request. For an item that arrived damaged, defective, or incorrect, please include clear photos of the item and its packaging. We will provide return instructions.

Made-to-Order Clothing

Made-to-order clothing is final sale. We do not accept returns or provide refunds due to personal preference, an unsuitable fit or style, or fit issues resulting from incorrect measurements provided by you or on your behalf. If the finished garment does not fit and you would like a different size, please contact us as soon as possible. We will do our best to assist with a size exchange, subject to availability. Any applicable costs will be explained before we proceed. 

You may request a full cancellation by emailing us within 24 hours of placing your order.

After 24 hours, cancellation requests cannot be accepted. If an exceptional cancellation is approved before production begins, costs already incurred, including material costs, may be deducted from any refund. Once production has begun, the order cannot be cancelled or refunded.

If an item arrives with a significant defect, the wrong colour, or a substantial measurement discrepancy compared with the measurements provided with the order, please contact us as soon as reasonably possible. If the issue is confirmed to be our responsibility, we will arrange an appropriate remedy, such as a repair, replacement, or refund, and cover the return shipping cost.

M-Comb

For hygiene reasons, opened or used M-Comb products cannot be returned.

Unused M-Comb products may be returned within 14 calendar days of delivery if they remain unopened, in their original packaging, and in resalable condition. The customer is responsible for return shipping.

If an M-Comb product arrives damaged or defective, or you receive the wrong item, please contact us with your order number and photos. If the issue is confirmed to be our responsibility, we will arrange a replacement or refund and cover the return shipping cost.

The Book of Songs

The Book of Songs is final sale and cannot be returned or exchanged, except if it arrives damaged. If your copy arrives damaged, please contact us with your order number and photos of the damage. We will arrange a replacement or refund and cover the return shipping cost.

Magazines

All print and digital magazine purchases are final sale. We do not accept returns, exchanges, or refunds for a change of mind.

If a print magazine arrives damaged or you receive the wrong issue, please contact us with your order number and photos. We will review the issue and arrange an appropriate remedy.

Annual Magazine Subscriptions

An annual subscription begins on the date of purchase and includes four issues over the following 12 months, as well as unlimited access to content on magnifissance.com.

Subscriptions automatically renew each year on the same calendar date. You may cancel before the renewal date through the My Account portal to stop future charges. Cancelling a subscription stops future renewals but does not refund a payment already processed, except where required by law.

Return Shipping and Refund Processing

For eligible change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked shipping service and keeping proof of postage. We are not responsible for return parcels lost in transit when the customer arranges the return.

If a return is due to an item arriving damaged, defective, or incorrect, we will provide return instructions and cover the reasonable return shipping cost.

Once an approved return reaches us and has been inspected, any approved refund will be issued to the original payment method, generally within 5 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping charges and customs duties are not refundable for change-of-mind returns, except where required by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.